Terms of service

These Terms of Service explain the rules, rights, and responsibilities that apply when you use the Crown Hardware website or purchase products from us. We encourage you to read these Terms carefully before placing an order.

Welcome to Crown Hardware.

These Terms of Service ("Terms") govern your access to and use of the Crown Hardware website, including all information, products, services, features, and content made available through our website.

By accessing our website, creating an account, or placing an order, you acknowledge that you have read, understood, and agree to be bound by these Terms.

If you do not agree with these Terms, you should not access or use our website.

Throughout these Terms, the expressions "Crown Hardware", "we", "our", and "us" refer to Crown Hardware, while "you", "your", and "customer" refer to any individual or business accessing our website or purchasing our products.

1. Eligibility

By using this website, you confirm that you are at least 18 years of age or have the legal authority to enter into a binding agreement under the laws applicable in your jurisdiction.

If you are placing an order on behalf of a business, company, partnership, or other legal entity, you confirm that you have the authority to bind that entity to these Terms.

2. Acceptance of These Terms

By accessing our website or placing an order with Crown Hardware, you agree to these Terms of Service together with our:

Privacy Policy
Shipping Policy
Return & Refund Policy

These documents form the entire agreement between you and Crown Hardware regarding your use of our website and the purchase of our products.

We may update these Terms from time to time to reflect changes in our business, legal requirements, or services. Any updates will become effective immediately upon publication on our website. Continued use of our website following any updates constitutes acceptance of the revised Terms.

3. Website Use

You agree to use our website only for lawful purposes and in accordance with these Terms.

When using our website, you agree that you will not:

Use the website for any unlawful or fraudulent activity.
Attempt to interfere with the operation, security, or integrity of the website.
Introduce viruses, malware, or any harmful software.
Attempt to gain unauthorised access to any part of the website, servers, or connected systems.
Copy, reproduce, distribute, or commercially exploit website content without our prior written permission.

While we make every reasonable effort to ensure that our website operates continuously and securely, we do not guarantee uninterrupted access and may suspend or restrict access for maintenance, updates, security reasons, or circumstances beyond our reasonable control.

4. Product Information

We strive to ensure that all product descriptions, specifications, photographs, dimensions, finishes, colours, and pricing displayed on our website are accurate.

However, product images are provided for illustration purposes only and actual colours or finishes may vary depending on screen settings, lighting conditions, and manufacturing variations.

Product specifications, packaging, dimensions, and finishes may change from time to time without prior notice where such changes do not materially affect the intended function of the product.

Customers are responsible for ensuring that the products they purchase are suitable for their intended application and compatible with their existing doors, fixtures, fittings, or hardware.

If you are unsure whether a product is suitable for your project, we recommend contacting Crown Hardware before placing your order.

5. Pricing

All prices displayed on the Crown Hardware website are listed in Australian Dollars (AUD) and include GST where applicable, unless otherwise stated.

Delivery charges are calculated separately during checkout and are not included in the product price unless expressly stated.

We reserve the right to change prices, promotions, product availability, or specifications at any time without prior notice. Price changes will not affect orders that have already been accepted and paid for.

While we make every effort to ensure pricing accuracy, errors may occasionally occur. If a product is listed at an incorrect price due to a typographical error, technical issue, or supplier pricing update, we reserve the right to cancel the order before dispatch. If payment has already been processed, a full refund will be issued immediately.

6. Orders

By placing an order through our website, you are making an offer to purchase the selected products in accordance with these Terms.

Once your order has been successfully placed, you will receive an order confirmation email acknowledging receipt of your order.

Receipt of an order confirmation does not constitute acceptance of your order.

An order is accepted only when:

payment has been successfully processed;
stock availability has been confirmed; and
Crown Hardware has prepared the order for dispatch.

We reserve the right to decline or cancel any order before dispatch for reasons including, but not limited to:

Products becoming unavailable.
Incorrect pricing or product information.
Suspected fraudulent activity.
Payment authorisation failure.
Errors in product descriptions or images.
Circumstances beyond our reasonable control.

If an order is cancelled after payment has been received, a full refund will be processed using the original payment method.

7. Payment

We accept secure online payments through the payment methods displayed during checkout, including Shopify Payments, major credit and debit cards, PayPal (where available), Apple Pay, Google Pay, Shop Pay, and any other payment methods displayed at checkout.

Payment must be received in full before an order is processed or dispatched.

All online payments are processed using secure encrypted payment systems. Crown Hardware does not store your complete credit card details.

If your payment is declined or cannot be authorised, your order will not be processed until payment has been successfully completed.

8. Fraud Prevention

To protect our customers and reduce fraudulent transactions, Crown Hardware reserves the right to verify payment details, billing information, shipping addresses, or customer identity before dispatching an order.

Where additional verification is required, we may contact you by email or telephone.

Failure to provide requested information within a reasonable period may result in the cancellation of your order and a full refund of any payment received.

9. Order Changes and Cancellations

If you wish to change or cancel your order, please contact Crown Hardware as soon as possible.

We will make every reasonable effort to accommodate your request before your order has been dispatched.

Once an order has been dispatched, cancellations are no longer possible and any return will be handled in accordance with our Return & Refund Policy.

10. Product Availability

We make every effort to ensure product availability displayed on our website is accurate.

However, stock levels may change rapidly and availability cannot always be guaranteed.

If an item becomes unavailable after your order has been placed, Crown Hardware may:

Contact you to discuss an alternative product.
Delay shipment until stock becomes available.
Cancel the affected item or order and provide a full refund for any unavailable products.

We are not liable for any loss or inconvenience arising from temporary stock shortages or discontinued products.

11. Shipping and Delivery

Crown Hardware currently ships within Australia using trusted shipping partners, including Australia Post and other reputable courier services where appropriate.

Shipping costs are calculated automatically during checkout based on the destination, package size, weight, and selected shipping method.

Estimated delivery timeframes displayed on our website or during checkout are provided as a guide only and are not guaranteed.

Orders are generally processed and dispatched within 1–2 business days after payment has been successfully received.

Orders placed on weekends or public holidays will be processed on the next business day.

During promotional events, peak trading periods, public holidays, or circumstances beyond our reasonable control, dispatch and delivery times may be longer than usual.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information where available.

12. Delivery

Delivery times are determined by the selected shipping service and the delivery destination.

While Crown Hardware works closely with our delivery partners to ensure prompt delivery, we cannot guarantee delivery dates once an order has been handed to the carrier.

Delays caused by courier companies, weather events, natural disasters, industrial action, customs inspections, public holidays, or other events outside our reasonable control are not the responsibility of Crown Hardware.

Where possible, we will assist customers in tracking delayed shipments and communicating with the relevant carrier.

Delivery timeframes provided are estimates only and should not be interpreted as guaranteed delivery dates.

13. Delivery Address

Customers are responsible for ensuring that all shipping information provided at checkout is complete and accurate.

If an incorrect or incomplete delivery address is provided, additional shipping charges, redelivery fees, or return shipping costs may apply.

Where an order has already been dispatched, Crown Hardware cannot guarantee that address changes can be made.

14. Risk and Ownership

Ownership of the products passes to the customer once full payment has been received.

Risk of loss or damage transfers to the customer when the order has been delivered to the delivery address provided at checkout or otherwise delivered in accordance with the selected shipping service.

If a customer authorises a delivery without a signature or requests that a parcel be left unattended, Crown Hardware accepts no responsibility for any loss, theft, or damage occurring after delivery.

15. Lost or Damaged Shipments

If your order arrives damaged or appears to have been lost during transit, please contact Crown Hardware as soon as possible.

We will work with the relevant shipping carrier to investigate the matter and, where appropriate, arrange a replacement, repair, or refund in accordance with our Return & Refund Policy and your rights under the Australian Consumer Law.

Customers may be asked to provide photographs of damaged products, packaging, or other supporting information to assist with the investigation.

16. Force Majeure

Crown Hardware will not be liable for any delay or failure to perform its obligations where such delay or failure results from circumstances beyond our reasonable control.

These circumstances may include, but are not limited to:

Natural disasters
Floods
Bushfires
Storms
Pandemics
Government restrictions
Industrial disputes
Transportation disruptions
Cybersecurity incidents
Power failures
Supplier shortages
Any other unforeseen events beyond our reasonable control.

Where such events occur, Crown Hardware will make reasonable efforts to minimise delays and keep customers informed regarding the status of their orders.

17. Returns and Refunds

Our Returns & Refund Policy forms part of these Terms of Service.

Eligible products may be returned in accordance with our published Return & Refund Policy available on our website.

Unless otherwise required by the Australian Consumer Law, change of mind returns are accepted only where:

The return request is made within 30 days of delivery;
The product is unused and uninstalled;
The product is returned in its original packaging;
All accessories, manuals, and included components are returned;
The product remains in resalable condition.

Customers are responsible for return shipping costs for approved change of mind returns.

Where a product is faulty, damaged, incorrectly supplied, or otherwise fails to meet the consumer guarantees provided under the Australian Consumer Law, Crown Hardware will provide an appropriate remedy in accordance with applicable legislation.

18. Warranty

Many products sold by Crown Hardware are covered by the manufacturer's warranty.

Warranty periods and coverage may vary depending on the product or manufacturer.

Where applicable, warranty information is included within the product description, packaging, or supplied documentation.

Warranty claims may require proof of purchase together with photographs or additional information describing the issue.

Damage resulting from any of the following is generally not covered by warranty:

Incorrect installation
Improper use
Accidental damage
Product modification
Misuse
Neglect
Failure to follow installation or maintenance instructions
Normal wear and tear
Environmental exposure outside the product's intended use

Nothing contained within these Terms limits any warranty or consumer guarantee available under the Australian Consumer Law.

19. Australian Consumer Law

Nothing contained in these Terms excludes, restricts, or modifies any rights or remedies available to consumers under the Australian Consumer Law.

Where a product suffers a major failure, you may be entitled to choose a replacement or refund.

Where a product suffers a minor failure, Crown Hardware may choose to repair, replace, or refund the product in accordance with applicable legislation.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

20. Limitation of Liability

To the maximum extent permitted by law, Crown Hardware will not be liable for any indirect, incidental, consequential, or special loss or damage arising from the use of our website, products, or services.

This includes, but is not limited to:

Loss of profits
Loss of revenue
Loss of business opportunity
Loss of data
Business interruption
Consequential financial loss

Where liability cannot legally be excluded, Crown Hardware's maximum liability will be limited to the amount paid for the relevant product or service.

Nothing in these Terms excludes liability that cannot lawfully be excluded under the Australian Consumer Law.

21. Product Suitability

Customers are responsible for ensuring that products purchased from Crown Hardware are suitable for their intended application.

Product compatibility, dimensions, finishes, installation requirements, and intended use should be reviewed carefully before placing an order.

If you are uncertain whether a product is suitable for your project, we recommend contacting Crown Hardware prior to purchase.

Crown Hardware accepts no responsibility for losses arising from incorrect product selection, incorrect measurements, incompatible hardware, or improper installation carried out by the customer or any third party.

22. Installation

Unless otherwise stated, products supplied by Crown Hardware are intended to be installed by suitably qualified persons using appropriate tools and installation methods.

Crown Hardware is not responsible for damage, injury, or product failure resulting from improper installation, misuse, modification, or failure to follow manufacturer instructions.

23. Intellectual Property

All content available on the Crown Hardware website, including but not limited to text, product descriptions, graphics, logos, images, videos, icons, downloadable materials, website design, and software, is owned by or licensed to Crown Hardware and is protected by applicable intellectual property laws.

You may access and use our website for personal, non-commercial purposes only.

You must not reproduce, copy, distribute, modify, publish, transmit, display, or otherwise use any content from this website without our prior written permission.

24. Third-Party Links

Our website may contain links to third-party websites or services for your convenience.

These websites are operated independently of Crown Hardware.

We are not responsible for the content, availability, security, privacy practices, or policies of any third-party websites.

Accessing third-party websites is entirely at your own risk.

25. Privacy

Your use of our website is also governed by our Privacy Policy.

By using our website, you acknowledge that we may collect, use, store, and disclose your personal information in accordance with our Privacy Policy and applicable Australian privacy legislation.

Please refer to our Privacy Policy for further information regarding how your personal information is handled.

26. Changes to These Terms

Crown Hardware reserves the right to update, amend, or replace these Terms of Service at any time.

Changes become effective immediately upon publication on our website unless otherwise stated.

It is your responsibility to review these Terms periodically.

Your continued use of our website following any updates constitutes acceptance of the revised Terms.

27. Governing Law

These Terms of Service are governed by the laws of the State of Victoria and the Commonwealth of Australia.

Any dispute arising from or relating to these Terms or the use of our website shall be subject to the exclusive jurisdiction of the courts of Victoria, Australia.

Nothing contained within these Terms limits any rights available to consumers under the Australian Consumer Law.

28. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision shall be deemed severed from these Terms.

The remaining provisions shall remain in full force and effect.

29. Entire Agreement

These Terms of Service, together with our Privacy Policy, Shipping Policy, Return & Refund Policy, and any other policies published on our website, constitute the entire agreement between Crown Hardware and you regarding the use of our website and the purchase of our products.

No verbal statements, representations, or previous agreements shall modify these Terms unless confirmed by Crown Hardware in writing.