Frequently Asked Questions

Yes. Crown Hardware currently ships across Australia using trusted carriers, including Australia Post and other reputable courier services.

Shipping costs are automatically calculated at checkout based on your delivery location, package size, weight, and selected shipping method.

From time to time, we may run free shipping promotions. Any active promotions will be clearly displayed on our website.

Orders are generally processed and dispatched within 1-2 business days after payment has been successfully received. Orders placed on weekends or public holidays are processed on the next business day.

Delivery times vary depending on your location and the shipping service selected. Estimated delivery timeframes are provided during checkout but are not guaranteed.

Yes. Once your order has been dispatched, you'll receive a shipping confirmation email with tracking details, where available.

Occasionally, deliveries may be delayed due to public holidays, peak shopping periods, severe weather, carrier delays, or other unforeseen circumstances. We appreciate your patience and will assist where possible.

Yes. We accept eligible returns within 30 days of receiving your order, provided the item is unused, uninstalled, in its original packaging, and includes all accessories, manuals, and proof of purchase.

To request a return, simply email us at crownhardware.shopify@gmail.com. We'll provide instructions on how to return your item.

If you're returning an item because you've changed your mind, you'll be responsible for the return shipping costs.

If the product is faulty, damaged, or we sent you the wrong item, Crown Hardware will cover the reasonable return shipping costs.

Yes. The quickest way to exchange an item is to return the original product once approved and place a new order for the replacement item.

Once we've received and inspected your returned item, we'll notify you if your refund has been approved. Approved refunds are processed back to your original payment method within 10 business days. Bank processing times may vary.

We cannot accept returns for custom-made or special-order products, installed, used, modified, or damaged items, products not returned in their original packaging, hazardous materials, flammable liquids or gases, sale items, and gift cards for change-of-mind returns.

Your rights under the Australian Consumer Law are not affected.

Please inspect your order upon delivery. If your item is damaged, defective, or incorrect, contact us as soon as possible so we can assess the issue and arrange an appropriate solution.

Yes, provided your order has not yet been dispatched. Please contact us as soon as possible. Once your order has been shipped, cancellations are no longer possible, and our Return & Refund Policy will apply.

We accept secure online payments through the payment methods displayed at checkout, including major credit and debit cards, Shopify Payments, Shop Pay, Apple Pay, Google Pay, PayPal, where available, and other supported payment options.

Yes. Payments are processed using secure encrypted payment systems. Crown Hardware does not store your complete credit card details.

In some circumstances, we may cancel an order before dispatch if payment cannot be authorised, a product becomes unavailable, pricing or product information is incorrect, or fraudulent activity is suspected.

If payment has already been received, a full refund will be issued.

Many of our products are covered by the manufacturer's warranty. Warranty periods and coverage vary by product. Proof of purchase may be required when making a warranty claim.

No. Warranty generally does not cover damage caused by incorrect installation, misuse, accidental damage, product modifications, neglect, or normal wear and tear.

Please carefully review the product specifications, dimensions, finishes, and compatibility before purchasing. If you're unsure, contact us before placing your order.

Unless otherwise stated, products should be installed using appropriate tools and installation methods by a suitably qualified person.

We may collect information such as your name, address, phone number, email address, payment details, order history, account information, and website usage data to process orders and improve our services.

We use your information to process orders and payments, arrange shipping and returns, provide customer support, improve your shopping experience, prevent fraud, and send marketing communications where permitted.

Depending on applicable privacy laws, you may have the right to access, correct, transfer, or request deletion of your personal information. Please contact us if you wish to exercise these rights.

Yes, if applicable. You can unsubscribe from promotional emails at any time using the unsubscribe link included in our emails.

Please contact us immediately. If your order hasn't been dispatched, we'll do our best to update the address. Once dispatched, address changes cannot be guaranteed, and additional shipping charges may apply.

If you have any questions about your order, shipping, returns, warranty, or privacy, please contact us at crownhardware.shopify@gmail.com.

Factory 12
19-25 Somerton Road
Campbellfield VIC 3061
Australia