Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unused, uninstalled, in its original condition, and returned in its original packaging with all accessories, manuals, and proof of purchase.

To start a return, you can contact us at crownhardware.shopify@gmail.com. Please note that returns will need to be sent to the following address:

Factory 12
19–25 Somerton Road
Campbellfield VIC 3061
Australia

If your return is accepted, we will provide instructions on how and where to return your item.

If the return is due to a change of mind, customers are responsible for all return shipping costs. The item must be returned unused, uninstalled, in its original packaging, and in resalable condition.

If the item is faulty, damaged, or we have sent you the wrong product, Crown Hardware will cover the reasonable return shipping costs.

Items returned without first requesting a return will not be accepted.

You can always contact us for any return question at crownhardware.shopify@gmail.com.

Damages and issues
Please inspect your order upon delivery. If your item is defective, damaged, or if you receive the wrong item, please contact us as soon as possible so that we can evaluate the issue and resolve it promptly.

Exceptions / non-returnable items 

Certain items cannot be returned, including custom-made or special-order products, products that have been installed, used, modified, or damaged after delivery, and items that are not returned in their original packaging.

For safety reasons, we also cannot accept returns for hazardous materials, flammable liquids, or gases.

Please contact us if you have any questions about whether your item is eligible for return.

Sale items and gift cards are not eligible for change of mind returns. This policy does not affect your rights under the Australian Consumer Law.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at crownhardware.shopify@gmail.com.